Bordo Chest Of Drawers 09 in Oak Chocolate

We offer free delivery in most parts of England and some parts of Wales.

A delivery fee may apply in some parts of Wales & Scotland which will be calculated at checkout according to your postcode.

We also offer room of choice delivery for an additional £50

Our items

You will always receive a call/email from our delivery team to organize the delivery date and time slot, we make contact 1-3 days before delivery to let you know the details, please make sure we have an accurate phone number and email so we can contact you.

We start our deliveries from approx. 06:00AM to make sure we can accurately hit our delivery estimates, deliveries normally finish around late evening between 18:00PM-20:00PM

Two delivery staff can call you an hour before arrival on the day of delivery to give you notice of when they are arriving.

When arriving at your property they will ensure they have adequate access into your property interior to make the delivery as smooth as possible, you might need to remove paintings, lamps or fixtures to ensure the two-delivery staff can proceed. As standard two delivery staff members will bring your furniture to your doorstep and the room of your choice (additional cost) unless requested otherwise.

The couriers deliver to the ground floor only, this is a standard service included in your purchase with us. If you require an upper floor delivery, they are charges applicable which need to be paid directly to the courier(s)

As standard, the two delivery staff members will leave the sofas in the protective packaging, they can offer an installation delivery service option which includes.

Assembly of your sofas

Placing your new sofas in your desired room

We do recommend adding this additional service to your order if you are not comfortable with the assembly of your furniture, the amount of fitting varies per sofa, so the time can vary from 5 minutes to 30 minutes. (Please note this service is only available on the sofas)

We do not offer to recycle the old furniture you might have; you should contact your local council or a charity of your choosing. The reason we choose not to offer this service is the costs incurred, manoeuvring the old furniture out, and the hygiene aspect for our staff members.

Pre-Order Items

Sometimes we will offer pre-order specials on our website or other platforms online, these products will go on sale with several weeks until they arrive with us. We do this to offer you the best prices on the latest sofa designs. We do offer estimates of arrival but due to external factors, these times may run over. If you are short on time and are working to a deadline, we suggest viewing our sofas ready to deliver immediately. Please note pre-order items are not available with any discounts or promotional offers.

Free delivery

We are proud to offer free delivery in most parts of England and some parts of Wales on all our products across our website, this includes our own branded products, to the dining tables, rugs, decor pieces, and many more. We do this by using our own delivery fleet and our own drivers for most of the items. Because we maintain our own fleet of transport vehicles, we have reduced the costs incurred previously by the couriers we have used in the past.

The only exception to this when we action a Scotland or Some Wales route, because of the additional mileage, time which is needed, maintenance for the vehicles and accommodation costs for the drivers we must charge £50 or more depending on location, etc. We would love to offer free delivery to Scotland as well but to keep our furniture prices low for everyone we must charge for Scotland deliveries for the meanwhile.

Locations further towards the cost may experience longer delivery times, such as PL, TR, EX, LL, and Scotland postcodes as routes in these areas take longer to populate.

Failed delivery

In the rare occasion that you miss your delivery after accepting and confirming your delivery date and time slot, you will be liable to pay up to £39-£69 for the re-delivery of your items, the cost can vary up and down depending on the size and quantity.

E.g.

If you miss the delivery of a rug, they should make another attempt of delivery at no extra charge to yourself

If you are not present for the delivery of your sofa order, after confirming delivery with our office you will be liable to cover the costs for a re-delivery, this is to cover the costs incurred by us having to do two journeys and prolonging other deliveries in that area which could have proceeded.

We reserve the right to cancel orders. Please remember the more remote location may lead to early morning deliveries (POSSIBLE 05:00AM) or longer lead times.

Summary

Delivery to England & Some Parts of Wales is FREE

Postcodes located in Scotland & Wales can usually take longer by 1-2 weeks than the time frame on our website. We can deliver to Scotland, but they are delivery charges applicable, this varies on your location.

We DO NOT Deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or Highlands.

Delivery will be booked in after your order (please allow a few days for this, this varies on location)

At Furniture Island, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free return policy within 14 days of delivery. Please note the following guidelines:

Condition of Items: 

To be eligible for a return, items must be unused, undamaged, and in their original packaging. Please ensure that all tags and labels are intact.

Return Window: 

You have up to 14 days from the date of delivery to initiate a return.

Return Fees:

• For smaller items, a return fee of £39 to £59 will be deducted from your refund.
• For larger items such as sofas and other furniture, a return fee ranging from £49 to £99 will be applied.